fbpx

FAQs

Project Process

The famous experience in 7 easy steps

STEP 1: Request Price

Consultation & Design

After we receive your request on email. Our team will call you and hear you out. You can share pictures, or ideas and all the info we need to get us started. As we try to grasp every detail you are after, we may not be able to immediately provide you with the set price for the product as prices may vary according to the demand of the customer. You may send us an email of your requirements and we will get back to you with an estimated price within a period of 2 working days.

  • Not sure about the design? Our design team can help.
    You can get in touch with our design team directly and discuss the details of what you envision the end product to be. Rest assured we will do our absolute best to bring your thoughts on paper.
  • Choose a Desired card size
    Our standard card sizes are 5.25”x7.75” , 6”x6” for quicker turnaround time. We also provide the option of custom sizes & shapes -providing we have enough time to process the order. We are looking at least 30 days for delivery.
  • Choose your envelopes
    We offer a variety of sample colours for envelopes. We also do custom colours for envelopes which will cost you accordingly. The envelopes will be .25” larger than the card size.

STEP 2: Deposit

Transfer Funds & Confirm Order

Before we move further and start with your proofing, you will be required to make payment of 100% of the total estimate so we can start production.

STEP 3: Communication

WhatsApp Group & Email

We will create a whatsapp group with our team and yours for better communication and quick approvals on ideas and designs. If you already have a design in hand we will need a final production ready files to begin a PDF proof. If you are confused, feel free to contact our team for guidance.

STEP 4: Design Review

Approve Designs & Make Prepress Files

Once we have both your initial 100% advance payment and your final design, we will initiate the production process. We will then show you a sample of the product for your convenience. Changes after this point will cost you more as altering your design will cause us to reorder new materials. Clients will be subjected to any additional fees or charges incurred and may be subject to the full cost of reprint.

STEP 5: Production

Printing & Quality Check

Due to the custom nature of our work, we do not have a standard turnaround time. During this period, we are making/ordering materials, prepping paper, printing the job, doing any finishing ( colour mixing, trimming, cutting ,etc) It all takes time and by not rushing we can ensure the highest quality product. Please also note that our production time does not include shipping time.

We are looking at an estimate of 3 business days for a wedding invite order of 1000 cards one colour letterpress print. As for envelopes, we offer a variety of colours to choose from. In case you’d like to go for a custom colour, your order will take another 1-2 business days.

STEP 6: Balance Payment

Transfer remaining funds

Your remaining balance must be cleared at the time of collection/shipping if any. The total cost including any applicable taxes and changes made, will be reflected on the final invoice.

STEP 7: Shipping

Pack & Despatch Through Reliable Couriers

Shipping will be charged on actuals. If you have any preference regarding the choice of couriers, kindly specify. Once items are dispatched we hand over responsibilities to the transporter/ courier service.

Custom Order FAQs

Can we visit the studio?
Of course, you can. You may call in to book an appointment. We believe a sit down at the studio with the team will really help to clarify and put thoughts and ideas across that will satisfy your needs and vision.

What are your working hours/days?
We work from 9 am to 5 pm ( Monday – Saturday )

How many days in advance should we place an order?
The earlier the better, if you are sure of your dates. Letterpressing is a detailed process which requires time and effort if you want your vision reflected perfectly in the end product. So, to be on the safe side, it is always necessary to keep a few extra days in hand.

Do I have to offer the content or do you write it on your own if the subject is provided?
We’d prefer you send us your own write up but if you’d like us to write the content, we can do that as well.

Can you make a product of my design if I provide a sample?
Yes, you can send us a sample of what you’d like to have printed. Our team will look into it to design and tailor the final product to your specific needs.

Can I get samples?
If you need samples for reference and inspiration, you can purchase a sample pack by writing us an email to [email protected]

What type of papers can you print on?
Letterpress and foil stamping is best for papers of thick stock. The best paper are pure cotton fibre stocks, handmade sheets, banana fibre paper, plantable seed papers, etc. We have also printed on 800 gsm papers and all the above mentioned papers.

What is the largest size you can print?
The largest size we can print for letterpress is A4 size and foil stamping is 12×16

Can you do coloured edges?
Unfortunately, we do not do coloured edges.

How many iterations do you provide?
Sending your our design collaterals

Personalised stationery
We also make personalised stationery.

If you have a design in mind, you may mail us the same. In case you are not sure what you want, our team will sit down with you and assist you with the design process.

Packaging boxes
We do create packaging boxes. You can mail us your required size and dimension and we will get back to you regarding the same.

Which mode of payment do you accept?
We accept all modes of payment. We expect a 100% payment in advance for all design work and an advance of 50% of the total cost for print jobs after we’ve finalised the design for the product and the balance due to be paid before shipping.

Can I get a wholesale price?
You will get a wholesale price on your second repeat order. Any illustrator, stationery shop, graphic designer, calligrapher, wedding planner, etc looking to collaborate with us will get a wholesale pricing for the product.

How long does it take to deliver a product?
We do not have a standard time due to the custom nature of our work. Turnaround time will be determined based on the complexity of your project. Turn time will officially begin once you sign off on the final design. We’re looking at 5 working days for a wedding invite for an order of 1000 units.. But then again it all depends on the jobs we have at hand, since we are a small team

Do you use a particular mode of delivery?
We do not use a specific mode of delivery. Our team will communicate with you and discuss which service will be the most convenient for you before we proceed with the shipping.

Do you ship internationally? Can you provide shipping cost?
Yes, we do ship internationally. You may share your address and pin code so that we can determine the costs and duration from the courier service providers.

Do I have to pay for shipping?
Yes. Shipping costs are not included on our estimates and are determined by the final size/weight and shipping speed requested. You may share your address and pincode so that we can determine the courier cost and duration. We can use any service convenient for the customer. As your job nears completion, we will get in touch regarding your shipping speed and rate options.

GUIDELINES FOR DESIGNING & PRE-PRESS FOR LETTERPRESS / FOIL STAMPING

How thick should the lines in the artwork be?

  • You have to zoom in to the design to check the thickness of the thinnest lines and the make sure that they are at least .5pt thick. If the lines are thinner than .5pt then during printing the plates break due to the heavy pressure from the press.


Do I need to work in layers?

  • Colours should be in separate layers as we have to make separate plates for separate colours.


Vector or Raster! Which format do you accept?

  • All artworks should be vectorised and font to be converted to outlines or expanded as fills and strokes.


Which file extension do you accept?

  • Please send us Adobe illustrator files, illustrator eps, illustrator pdf or Adobe Indesign files, no bitmaps or jpegs please.
  • Make sure the artwork is embedded in the file and it’s not a linked file. We cannot edit linked files also we need to prepare prepress file by inverting the content from black to white.


Can you vectorise my artworks?

  • Yes we can do it for you. Make sure you design or scan the artworks in high resolution, the bitmap should be at least 1200 dpi. Low resolution artworks will lose details and sometimes even appear deformed. So please send us high resolution files.


What is Pre-Press file?

  • Well, after we receive your design files/artwork and all the files are in accordance with our design guidelines, the next step is to create the pre- press file for making the plates.
  • We create a new file on indesign and then nest the artworks on A4/A3 according to the size of the artworks. Next add a black background that is larger than the print area and then inverse the design to white. Finally we add crop marks and registration marks (all in white colour). Then we print the positives.

1. ADAPTATION OF LAYOUT DESIGN ₹2500

  • Make adjustments of line thicknesses, thinnest lines (fonts, calligraphy artworks, illustrations) will be made thicker.
  • Re-adjusting the layout to accomodate the new change


NOTE: These adjustments have to be done to make sure that the print is crisp and clear, as we print under great pressure.

2. VECTORISATION OF ARTWORKS

  • SIMPLE ARTWORK ₹1000
  • COMPLEX ARTWORK ₹2000


To determine whether the artwork is simple or complex, our designers will have to look at your atrworks first. But simply put it actually means that we have to detemine the amount of time that will go into creating the vectors.

3. PRE-PRESS FILE PREPARATION

ONE COLOR ₹500
Second color onwards ₹250 for each additional colour

Store FAQs

All domestic orders of Rs 1,000 and above are eligible for free shipping. International shipping will incur extra charges. Customers might have to pay additional custom duty fees which will not be borne by us.

Depending on the location, we take 7-10 business days for domestic delivery and 15-25 days for overseas deliveries. For order deliveries within Nagaland, it takes 2 business days for your consignment to be delivered.

Once your order is ready to be shipped, we will send you a mail with the tracking details. Please allow at least 24 hours for the tracking details to reflect on the link provided.

Google Pay, Net Banking, Paypal

In such cases, customers have the following options:

  1. The deducted amount will be reserved as store credit which can be used during the next purchase.
  2. The deducted amount will be reverted to the customer’s bank account within 7 business days.


* Please note that customers are required to furnish via email the proof of the failed transaction. It can be an image of the mini statement from your respective bank.

When such cases happen, customers are requested to contact customer care immediately. We will arrange for reverse pick up and subsequently have the right order delivered. Customers are requested to keep intact the receipt and return the consignment in its original packaging at the time of reverse pick up.

We take the utmost care while packing the contents of every consignment. However, due to unforeseen circumstances if the product that you ordered is found to be damaged at the time of delivery, you are requested to immediately customer care for the matter to be addressed on priority.

Kindly note that customers with damaged product complaints have to contact us within 2 days of receipt of their order. All complaints thereafter will not fall within the purview of our responsibility.

Customers are requested to contact customer support within 24 hours if they would like to change their delivery address.

  1. Damaged products: Customers are directed to contact customer care within 48 hours with their complaint. Under such circumstances, after prior inspection of the damages, customers will be either be refunded or have the amount reverted to their store credit so that they can avail the same when they shop next time.
  2. Wrong product: Reverse pick up will be initiated and the right product will be delivered free of charge.
  3. Customized products: No returns or refunds will be done for customized products unless the products have reached the customer in a damaged condition.

Orders have to be cancelled before it is shipped from our warehouse. Cancellation requests are not applicable once orders have been shipped. Customized products cannot be cancelled once the order has been confirmed.

I'm getting married

First of all, Congratulations! Kindly submit your details so that one of our team members can get in touch with you.

I'm a wedding planner

Kindly submit your details so that one of our team members can get in touch with you.